Acceptance rates are based on the percentage of ride requests you accept and complete.
You have the right to accept or decline a ride request at any time. Declined requests still count toward your total ride requests for your acceptance rate. If a passenger cancels a ride request, your acceptance rate won't change.
Lyft uses acceptance rates to determine eligibility for certain features and to help keep passenger wait times short. You can view your acceptance rate in your Driver Dashboard.
Your acceptance rate is based on the number of ride requests that you accept and complete. This includes when you drop off a passenger or mark someone as 'no show.' If a passenger cancels a ride request, your acceptance rate won't change.
Say you complete 50 rides, you miss two requests, and you cancel one ride. Your acceptance rate would be 94% (50 completed rides out of 53 total requests).
You'll divide 50 completed rides by 53 total ride requests.
50 rides/53 requests = 94%
Your acceptance rate may lower due to missed requests, driver cancellations, or auto-accepted rides.
If you miss a request because of technical or connectivity issues, Lyft won’t count this towards your acceptance rate. Learn more about Phone and connectivity issues.
Requests that you cancel count against your acceptance rate. Learn more about Cancellation and no-show policy for drivers.
If you turn off auto-accept and decline or cancel a ride, it will still impact your acceptance rate like a standard ride.
If a request counts down to zero before you accept it, your acceptance rate may decrease.
If you can’t or don’t want to accept ride requests, we recommend taking a break. Breaks are fine and good for your health!
Like any ride request, you can choose to accept or decline Shared ride requests. If you prefer not to give a Shared ride, let the request expire and wait for a non-Shared request. Declined Shared ride requests are still counted in your total ride requests.
Each Shared ride pickup counts as one ride, including when passengers bring a friend. If you cancel a ride because of the wrong amount of passengers, the app will count this as one cancellation.