#

How drivers and passengers are paired

To keep drivers as busy as possible while also keeping ETAs low for riders, we generally match riders with drivers who will arrive soonest. When you drop off a rider, it's likely that your next request will be close by.

We also take driver and rider preferences in account, like if a driver is currently in destination mode or if either person has ever rated the other three stars or below.

What factors go into receiving ride requests?

We take many factors into account when making matching decisions, including the distance between the rider’s and driver’s locations, driver ride preferences (e.g. destination mode) as well as the expected benefits and costs to drivers, riders, and Lyft.

To increase the number of rides you receive, make sure all filters (like destination mode or ride type restrictions) are off, go closer to areas of high demand, keep phone interactions to a minimum, and drive safely in accordance with local traffic laws and Lyft’s Community Guidelines.

See also:

Need something else?

Contact Support
115012926847 en-us