Making the commitment
To continue using Lyft, riders and drivers must agree to the following:
- Don’t ride or drive if you have COVID-19, think you have it, or have related symptoms
- Wear a face covering
- Keep vehicle clean, and sanitize your hands frequently
- Leave the front seat empty
- Open windows
- Avoid recirculated air
We may ask you to take a photo of yourself wearing your face covering before your next ride.
If you decline the Health Safety Commitment or face covering photo, you won’t be able to request a ride or drive. You’ll still be able to access your account settings and earnings in the app.
If we receive feedback that a user violated Lyft's Health Safety guidelines while on the platform, we'll notify the user of the violation. These notifications serve as reminders to follow Health Safety guidelines in efforts to keep our community safe.
When we continue to receive reports of Health Safety violations, a temporary suspension may be placed on an account, which can lead to permanent deactivation.
If your account is suspended, you'll be notified of the suspension while we investigate further.
Lyft now offers safety kits with personal protective equipment (PPE) to drivers. These kits, which include hand sanitizer and face masks, are also available to buy on the Lyft Store.
Lyft provides free vehicle partitions to thousands of drivers. Drivers can also buy these partitions on the Lyft Store.
The Centers for Disease Control and Prevention (CDC) recommends that cars use partitions to help keep a safe distance between drivers and riders. This partition is not a replacement for wearing a face covering. Drivers and riders should still wear a face covering for every ride. Partitions offer peace of mind to riders, which can help drivers earn higher tips.
The partition is adjustable and fits most cars. Lyft includes installation instructions and helpful tips with all partition shipments. FlexDrive drivers can visit a Service Center or Hub to have a partition installed.
Heads up: In New York, partitions must be installed by a TLC approved vendor.
Drivers can also install a partition they bought somewhere else.
To register a partition:
- Open the Lyft driver app and tap 'Vehicle'
- Tap ‘Vehicle Preferences’ and toggle installed or not installed
As a reminder, Lyft’s health safety policies align with the CDC’s rideshare guidelines. We encourage riders and drivers to abide by these guidelines as well as your local regulations.
For more information about how we’re serving the Lyft community see Lyft’s latest on COVID-19.