Rental car pickups, renewals, and returns

Demand for rental cars is high. Rental vehicles are available on a first-come, first-serve basis.

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Schedule a pickup

Follow the instructions below to schedule a pickup:

New applicants

  1. Visit lyft.com/expressdrive
  2. Verify your phone number
  3. Select 'Rent with Express Drive' to begin your application
  4. Once you pass the DMV and background checks, you'll be able to schedule a pickup

Active drivers with a personal vehicle

  1. Visit the 'Vehicles' section in your Driver Dashboard
  2. Select 'Rent with Express Drive' to schedule a pickup

Available vehicles will be listed through the selectable pickup dates in the Driver Dashboard. If you tried to schedule a pickup reservation and no cars were available, keep checking back to try again.

Once you successfully schedule a pickup, you will be required to pay a refundable rental deposit. For more information on rental deposits, check out Express Drive earnings and charges.

After the rental deposit is received, your reservation is confirmed.

You can reschedule or cancel your rental reservation from the Lyft Driver app. If you cancel your appointment, you will have to restart the reservation process.

"No cars available"

If no cars are available right now, don't worry — you're still approved to rent with Express Drive. This just means there's a high demand for cars in your area. We update pickup dates for new appointments every night at midnight, so try checking back soon.

Appointments are reserved on a first-come, first-served basis. Right now, there's no way to join a waitlist or get notified when more cars are available.

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Vehicle renewals

Automatic weekly renewals are a flexible benefit of using Express Drive. We’ll automatically renew your rental for 7 days if you meet our rental partners' requirements, make any necessary payments each week, complete any required maintenance, and remain in good standing with the Express Drive program.

The status of your renewal can be found in the 'Vehicles' tab of the Driver Dashboard. We'll send you an email and SMS to notify you that your rental has been automatically renewed.

Partner requirements

To maintain your good standing and keep renting each week, our rental partners have some specific requirements for every Express Drive renter:

  • 7-day minimum: There's a 7-day minimum length for each rental, and you may not be able to rent in the future if you don't meet this requirement.
  • Perform preventative maintenance (Flexdrive only): For every set amount of miles, Flexdrive will request that you take the vehicle into an approved maintenance facility to ensure that your vehicle stays in good condition. All preventative maintenance is included in your rental rate.

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In-person inspections

If renting a Hertz vehicle, you need to bring your vehicle back to your original rental location when requested so our partners can run a routine inspection and you can sign a new rental contract. We'll do our best to get you in and out quickly so you can get back on the road.

We'll remind you when to bring in your car. When prompted to return for an in-person inspection, schedule your inspection in your Driver Dashboard.

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Vehicle returns

You can return your rental any time to the location where you picked up your vehicle, during normal business hours. As long as you've hit the 7-day minimum, you'll only be charged for the days you had the vehicle. To schedule a return, go to your Driver Dashboard. Be sure to check in with a Lyft associate when you return, so we can make sure your rental is properly closed out.

If you need to return or swap your vehicle due to maintenance or repairs, learn more here.

Drivers are able to access information regarding any returned vehicle (i.e. rental deposits) directly through the app, by clicking on the ‘Vehicle’ tab.

Note: Using Roadside Assistance to tow a drivable rental vehicle back to the rental location may result in a tow charge to your account.

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Rental car agreement

Your rental agreement varies by car provider and outlines specific details like rental length, personal use policy, applicable fees, etc. Here's where you can find yours:

  • Hertz: You will receive a paper copy from Hertz when you pick up your rental car. The Hertz Rental Addendum is also available beneath the 'Vehicles' tab in your Driver Dashboard.
  • Flexdrive: After you've started your rental, you can view your rental agreement in the Driver Dashboard (must be logged in). You'll receive an updated rental agreement anytime you renew your rental.
    • Drivers with Flexdrive rental vehicles can also access other important documents (i.e. Insurance/Registration) directly in the Lyft app by clicking on the ‘Documents’ tab from the dropdown menu in the driver app.

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Not eligible to rent

You may be unable to rent or renew with Express Drive if:

  • You don’t have a valid payment method on file –You must have a valid payment method on file before the rental begins 
  • You haven’t been meeting your rental requirements – It’s important to make payments on time and complete any required inspections or preventative maintenance.
  • You’ve had 3 or more traffic violations – This can include accidents or traffic light violations.
  • You've had an accident while driving an Express Drive vehicle – Safety is our top priority for both drivers and passengers.
  • An unauthorized driver used your rental vehicle – This is a violation of your rental agreement.
  • You’ve violated the Lyft Terms of Service

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