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Lost & found for drivers

If a passenger leaves something in your vehicle, they may contact you or Lyft to arrange retrieving the item.


If a passenger calls looking for a lost item, the call uses a third-party app so both your phone numbers aren't visible to the other. If Lyft texts you because a passenger has reached out to us, contact them using the phone number we provide.


Note: Lost item drop-offs are no longer accepted at Lyft Hubs. If you know who the item belongs to, but are unable to meet with them in person, tap 'Contact Support' below.

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Return a lost item

You can contact a passenger to arrange the return of a lost item.

Go to ‘Report found item’ and select the ride. Lyft will send a text and email to the person who requested the ride. 

If the passenger hasn't contacted you yet, tap 'Contact support' to send us a message. Please include the following:

  • Item description
  • Passenger's name
  • Pickup and drop-off locations
  • Time and date of ride
  • Permission to give the passenger your phone number

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Lost & found fee

Lyft values your time and effort. Drivers get paid $15 when they return a lost item to a passenger. This fee is added to your earnings.

I see a ride marked “Lost Item”

Rides labeled ‘Lost Item’ mean a passenger contacted you because they left an item in your car.

If you found an item in your car, go to ‘Report found item’ in the Help menu.

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See also:

Need something else?

Contact Support
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