If a passenger leaves something in your vehicle, they may contact you or Lyft to arrange retrieving the item.
If a passenger calls looking for a lost item, the call uses a third-party app so both your phone numbers aren't visible to the other. If Lyft texts you because a passenger has reached out to us, contact them using the phone number we provide.
Note: Lost item drop-offs are no longer accepted at Lyft Hubs. If you know who the item belongs to, but are unable to meet with them in person, tap 'Contact Support' below.
You can contact a passenger to arrange the return of a lost item.
Go to ‘Report found item’ and select the ride. Lyft will send a text and email to the person who requested the ride.
If the passenger hasn't contacted you yet, tap 'Contact support' to send us a message. Please include the following:
- Item description
- Passenger's name
- Pickup and drop-off locations
- Time and date of ride
- Permission to give the passenger your phone number
Lyft values your time and effort. Drivers get paid $15 when they return a lost item to a passenger. This fee is added to your earnings.
I see a ride marked “Lost Item”
Rides labeled ‘Lost Item’ mean a passenger contacted you because they left an item in your car.
If you found an item in your car, go to ‘Report found item’ in the Help menu.